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Privacy Policy

Last updated: April 2026 · Hey Mobility Limited

  • Who We Are

    Hey Mobility Limited (“Hey Mobility”, “we”, “us”, or “our”) operates the website heymobility.co.uk. We are a private limited company registered in England and Wales.

    Our registered details:
    Company Name: Hey Mobility Limited
    Company Number: 16591047
    Registered Address: Venture Centre at University of Warwick Science Park, Sir William Lyons Road, Coventry CV4 7EZ
    Email: info@heymobility.co.uk

    We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Information We Collect

    We collect personal data only when you choose to interact with us. The information we may collect includes:

    Information you provide directly

    • Contact form submissions: your name, email address, phone number (if provided), company name, and the content of your message.

    Information collected automatically

    • Usage data: pages visited, time spent on pages, browser type, operating system, referring URL, and approximate location (country/city level).
    • Cookies and similar technologies: please see Section 5 for details.

  • How We Use Your Information

    Purpose Data Used
    Responding to your enquiries and contact form submissions Name, email, message content
    Improving our website and user experience Usage data, analytics
    Sending marketing communications (only with your consent) Email address
    Complying with legal obligations As required by law

    We will never sell your personal data to third parties.

  • Legal Basis for Processing

    Under UK GDPR, we rely on the following lawful bases to process your personal data:

    • Legitimate interests (Article 6(1)(f)): responding to enquiries, improving our website, and communicating with potential business partners.
    • Consent (Article 6(1)(a)): for marketing emails and non-essential cookies. You may withdraw your consent at any time by contacting us.
    • Legal obligation (Article 6(1)(c)): where we are required to process data to comply with applicable law.

  • Cookies & Analytics

    We use cookies and similar technologies on our website. A cookie is a small text file placed on your device to help us understand how our website is used.

    Types of cookies we use

    Cookie Type Provider Purpose
    Essential Hey Mobility Required for the website to function correctly
    Analytics Google Analytics Tracks anonymised page views and user behaviour to help us improve the site

    Google Analytics collects data such as pages visited, time on site, and general location. This data is anonymised and does not personally identify you. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

    You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

  • Sharing Your Information

    We do not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

    • Service providers: trusted third-party companies that help us operate our website (e.g. hosting providers, analytics platforms). These parties are contractually required to keep your data secure and use it only for the purposes we specify.
    • Legal requirements: if required by law, court order, or government authority.
    • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

  • Data Retention

    We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

    • Contact form enquiries: retained for up to 2 years, unless an ongoing business relationship is established.
    • Analytics data: retained in Google Analytics for up to 26 months.

    After the applicable retention period, data is securely deleted or anonymised.

  • Your Rights

    Under UK GDPR, you have the following rights regarding your personal data:

    Right of Access Request a copy of the personal data we hold about you.
    Right to Rectification Ask us to correct inaccurate or incomplete data.
    Right to Erasure Request deletion of your personal data (“right to be forgotten”).
    Right to Restriction Ask us to limit how we use your data in certain circumstances.
    Right to Portability Receive your data in a structured, machine-readable format.
    Right to Object Object to processing based on legitimate interests or for direct marketing.
    Right to Withdraw Consent Withdraw consent at any time where processing is based on consent.
    Right to Complain Lodge a complaint with the ICO if you are unhappy with our handling of your data.

    To exercise any of these rights, please contact us at info@heymobility.co.uk. We will respond within one month of receiving your request.

    You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

  • International Transfers

    Some of our third-party service providers, including Google Analytics, may process data outside of the UK. Where this occurs, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent adequacy decisions, to protect your data to the same standard required under UK GDPR.

  • Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

  • Questions about your privacy?

    We’re here to help. Reach out to us directly.

    info@heymobility.co.uk

    Hey Mobility Limited, Venture Centre, Coventry CV4 7EZ